admin@stevebikoha.org
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Opening Hours: Mon, Tues, Wed & Fri 9am-12.30pm then re-open 2pm-5pm. Thurs 2-5pm

SBHA coronavirus Service update 14.07.2020

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     SBHA CORONA VIRUS SERVICE UPDATE 14.07.2020



 

On 18th May 2020, the Government published a letter to all social housing tenants in England outlining its expectations on services re-starting in light of lockdown restrictions being eased. You can view the letter in the link here. 

Our utmost priority continues to be the safety of both our staff and you our tenants and customers on the basis that the Covid-19 pandemic is still a threat.  Risk assessments and service re-start plans are already being established, but we must ensure a safe working environment for our staff.

The availability of PPE (personal protective equipment) and guidance on social distancing continue to be key considerations for our current service delivery position as outlined below.


                  Our services an update:

Operating Now

 

Emergency Repairs                       Call us on 0300 123 2030 to report an emergency repair 7 days a week 

-  Routine Repairs                             Being phased in for those who are not shielding subject to continued risk                                                                              
assessments                                                            

-  External Repairs  

-  Essential Compliance checks     Annual Gas Service, Lift Servicing, Weekly Fire Panel Checks,Water Hygiene                                                                        Checks 


-  Communal Maintenance              Communal Gardening, window cleaning and internal communal hallway cleaning

-  Empty homes refurbishment       Work has started on preparing our void general needs properties for occupation

-  Planned Improvement Works      Subject to continued risk assessments

                          

-  Housing Services                          All staff are working from home and are available during working hours, you can 
                                                           contact us 
on 0151 734 4933 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.


Starting in the near future

                         
-  Lettings of general needs properties to those currently on the waiting list subject to continued risk assessments
                        
                          

On Hold
 

-  Community Events subject to risk assessments     

-  Yanwath St office still closed

-  Application process is closed to all new applicants

 

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Corona Virus Update

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LATEST UPDATES

21.09.2020  Liverpool Local Restrictions from 22.09.2020

21.05.2020  SBHA Service Update


07.04.2020 Coronavirus Guidance in Somali


24.03.2020    Read tenants Letter from Tracey Gore, Director 
                      
                        Read frequently asked questions  FAQ's



Please Note: Our office is closed and all staff are working from home. This will mean reduced response times unfortunately and the closing of our application process.
 
Staff can still be contacted via email and telephone on 0151 734 4933 Mon-Fri 9.00 am – 1.00 pm  2.00pm - 5.00 pm.  We are closed on Bank Holidays.



ADVICE

Citizens Advice -Universal Credit   -

Citizens Advice Telephone Numbers:

General Advice: 0344 848 7700 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Debt Advice: 0300 330 1196
Help to Claim Universal Credit: 0800 144 8 444
Self-help online including webchat: www.citizensadvice.org.uk      Liverpool City Council  - Avoid Coronavirus Scams


Liverpool City Council - Coronavirus benefits advice and Support 

L
iverpool City Council - Free School meals vouchers 


Liverpool City Council  - Avoid Coronavirus Scams


Avoid Coronavirus scams - Translated in different languages

O
fgem -   Advice if you need help with your energy supply 


Corona Virus  NHS Advice translated in 36 Languages

Fuel poverty, energy affordability and COVID-19


SaveraUK:   Support for individuals as risk 

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Health & safety update: Corona Virus (Covid-19)

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For more information please click on the following link Corona Virus (Corvid 19)


G
overnment Website for Advice - https://www.gov.uk/coronavirus


Every Mind Matters has released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (Covid 19) outbreak.  It also includes guidance if you're feeling worried or anxious about the outbreak.  Please visit:  www.nhs.uk/oneyou/every-mind-matters/



Resources for familes

Explaining Corona Virus to children
Child friendly explanation - Corona Virus
Corona Virus Social Story


Children's Commissioner - Chidren's Guide to coronavirus


Click here
to request Corona Virus support for vulnerable people


Corona Virus  NHS Advice translated in 36 Languages

Fighting Social Isolation during Covid-19 lockdown restrictions.  Princes Park  & Riverside Ward Councillors have produced a leaflet of organisations who can offer assistance if you are struggling with being in isolation.   Click here

 


 

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Office opening times

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Please note our office opening times will be returning to our usual opening times from Monday 13th January 2020.

Opening times:

Monday              9am - 5pm                   Closed for lunch: 12-1pm
Tuesday             9am - 5pm                   Closed for lunch: 12-1pm
Wednesday        9am - 5pm                  Closed for lunch: 12-1pm
Thursday           1pm - 5pm
Friday                 9am - 5pm                  Closed for lunch: 12-1pm

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Upcoming Events

No events

Address

Steve Biko Housing Association
3 Yanwath Street
Liverpool L8 0XP
Tel: 0151 734 4933
Fax: 0151 734 3294
Email: admin@stevebikoha.org
Repair line: 0300 123 2030

How to get to us, the following buses will bring you to our office. 86,26,27,76

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