Tenant Engagement.
Aims of Tenant Engagement.
At Steve Biko Housing Association, tenant involvement is part of our culture.
We encourage our tenants to get involved so that their influence can feed into all our strategies and policies, ultimately improving our housing services.
Our aims for tenant engagement and community regeneration are:
Respect the diversity of our tenants.
Provide ways for services to be accessible to all tenants in line with our Equality & Diversity Policy.
Communicate and emphasise SBHA culture to staff, stakeholders and members.
Involve tenants in all that we do and ensure they shape our strategies, policies and standards of service.
Be honest about meeting the expectations of tenants, be clear about our use of resources and offer explanations to ensure understanding.
Respect the opinions of tenants and emphasise that successful tenant participation can only be achieved through active involvement.
Offer a range of opportunities for tenant involvement.
Provide access to information, training and decision-making forums.
Ensure staff have clear structures for working together with tenants.
Evaluate the impact of our statement and objectives on a regular basis with tenants.
Promote the achievements and positive impact tenants have had so far.
“My husband and I regularly attend tenant meetings. I have also attended a variety of training courses and seminars on issues in social housing. I am now a trained Tenant Inspector. I also sit on a panel that awards community grants. Steve Biko Housing Association has fully supported me in my role and I enjoy being involved in the background.”
— Bridget Adan, SBHA Tenant.
Why You Should Get Involved.
We strongly believe that tenant involvement offers a wide range of benefits to both our tenants and the association because:
By being involved you are a representative of other people living in our homes.
You gain an improved relationship and communication with the association.
You will be more aware of neighbourhood issues.
You gain a sense of real ownership by being actively involved.
You can contribute to improving the quality of our services.
There are opportunities to learn and gain skills that can help you when accessing education or employment opportunities.
Learning can build your confidence to work alongside us and others.
It can be a very rewarding and fun experience.
How We Benefit From Your Involvement.
Genuine influence on policies that our tenants feel will improve their lives.
Involvement in governance helps to ensure the association remains tenant focused and improves service delivery.
Better value for money will flow from services and standards set by tenants to meet their expectations.
Awareness of the needs of tenants prevents wasted effort on unwanted or misdirected services and helps us to concentrate on tenant priorities.
Involvement empowers tenants in decision-making that affects their lives.
Get Involved.
There is a wide variety of ways you can get involved in tenant engagement. From bi-monthly meetings to neighbourhood walkabouts, you will always be able to help.
Get in touch with our Community Regeneration Manager, Beverley Williams, using the details below if you would like to offer your support.
Contact us.
bwilliams@stevebikoha.org
0151 734 4933
3 Yanwath Street
Liverpool
L8 0XP