As a small BME Housing Association, achieving Value for Money has been central to the way we work. The Board and staff team believe that being efficient and effective is crucial to our success in delivering quality services to our tenants. We want to ensure that we are making the best use of our resources and that our business planning, performance monitoring systems and efficient mindset aid us in our desire for continuous improvement.

2022/23 VfM Statement |2021/22 VfM Statement | 2020/21 VfM Statement |2019/20 VfM Statement | 2018/19 VfM Statement |

2017/18 VfM Statement

Annual Reports.

Our Annual Reports provide you with details on how we’ve performed over the past year in comparison to the year before. You can also find details on what we have planned for the future.

22/23 Annual Report |21/22 Annual Report | 20/21 Annual Report | 2019 Annual Report | 2018 Annual Report

Business Plans.

Our Business Plans reflect the fact that SBHA is a Black & Ethnic Minority Housing Association routed in the community that it serves, and is passionate about delivering real change in respect of the discrimination and disadvantage faced by many people from within our communities.

2017 Business Plan |

As a small BME Housing Association, achieving Value for Money has been central to the way we work. The Board and staff team believe that being efficient and effective is crucial to our success in delivering quality services to our tenants. We want to ensure that we are making the best use of our resources and that our business planning, performance monitoring systems and efficient mindset aid us in our desire for continuous improvement.

2022/3 Annual Accounts Summary|2021/22 Annual Accounts Summary | 2020/21 Annual Accounts Summary | 2019/20 Annual Accounts Summary | 2018/19 Annual Accounts Summary

SBHA Complaints handling code self assessment.

On 1 April 2024, The Housing Ombudsman’s Code of Practice for Complaints Handling became a statutory requirement. 

The Code sets out good practice that will allow landlords to respond to complaints effectively and fairly and acts as a guide for residents setting out what they can and should expect from their landlord when they complain.

In accordance with the new requirements and to assess our complaints handling, the following documents are made available for customers: 

2023 Complaints handling code self-assessment |

Complaints Annual Report 2024

The Complaint Handling Code of practice became statutory on 1st April 2024, meaning that landlords are obliged by law to follow its requirements. The Code aims to achieve best practice in complaint handling and ultimately to provide a better service to tenants.

Complaints Annual Report 2024 |