Policies and Procedures

You can view our policies and procedures on a range of topics by clicking on the links below. This page is regularly updated to ensure you can see the latest version of each document.

Tenants

• Complaints Policy & Procedure
• Hate crime minimum standards of service
• Gas Safety
• Repair Process

General

• Allocations and Lettings Policy
• SBHA Customer Services Standards
• SBHA Equality Diversity policy
• SBHA Vulnerable Persons
• SBHA Child Protection Policy
• SBHA Communications Strategy
• SBHA Vunerable Adults Safeguarding Policy
• SBHA Tenant Engagement Strategy