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Thought piece on Racial Equality by Tracey Gore

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Time for Change
It has taken me sometime to be ready to put my thoughts down on paper in respect of the murder of George Floyd and the reverberations that have been felt right around the world, I have been hurting like everyone else.
At a time when we are all dealing with COVID-19, the horrific impact that it is already having on our community, so many of us have lost family and friends to this disease, the restrictions of not being able to visit family, the reality of not being able to be with them when they are taking their last breath is in itself traumatising. The actual confirmation that this disease is disproportionately impacting upon the BME community compounding our pain. Racial inequality continues to harm our health and wellbeing, we have been suffering.
When the video emerged showing George Floyd being pinned down to the floor; handcuffed; knee on the neck; knees on his body; calling for his mother; pleading for his life; hearing his words “I Can’t Breathe” - at that moment, non- of us could breathe. The pain, the inhumanity of the police officers, the casual disregard of another human being, the realisation for all of us to see, that those officers did not see George Floyd as human. Any person with an ounce of decency saw the senseless murder of George Floyd for what it was, murdered for simply being black. The world stopped breathing as the reality of racism, the dehumanisation of black people was laid bare. For the majority of people, seeing him die in front of our eyes would have made them sick to their stomach, for black people they relived their personal and collective trauma of racism, they didn’t just see George Floyd, but every black person who had died at the hands of the police. They relived every negative encounter they had had with the police. They relived every act of racism that they had experienced during their lives, they relived every moment when their child had come home hurt and broken from the racism they had experienced in school, on the bus, in their work place, they relived the talks they have with their children when they walk out the door, the talk about how they have to navigate their daily lives, how to live in two worlds. Every woman heard the cry of George Floyd when he called for his mother, and in that instant there was the realisation that but for the grace of god that it could be my child; it could be a member of my family.
We have lived with racism and discrimination for far too long, our historians have documented it to remind the world. We have lived it. We have for many years been fighting the good fight in standing up to racism, calling it out and demanding change, I stood on the shoulders who came before me, who fought to enable me, a kid from Toxteth to become the Director of Steve Biko Housing Association, every generation opening the door a bit further for the next.
The leaders of this City, public, private and the voluntary sector have been told for years what the issues are and how to fix them. There are enough policy documents, consultation exercises, research reports and reviews to fill every room in the Town Hall. Now is the time to act and to implement change. We have gone beyond asking what the problem is and what do you want to happen. It’s time to act. Taking action to address racism and discrimination is a direct route to the healing process.
What has lifted my spirits in these awful times that we are living through is the way our young people are responding, the way they are coming forward asking the questions, raising the issues, sharing their experiences, demanding change.
Our own staff member Shelique Braithwaite shared her own experiences and thoughts recently on Facebook, the Goddess Project a young black women’s group, have been supporting each other by self-love and debate and discussion, Sumuyya Khadar, artist, CLT Board member and activist has been producing powerful artwork, one of many of our young people, writing and creating powerful thoughtful, inspiring pieces. So many of our young people have been showing up and speaking out, it makes me proud. In times like these I go to my books, I draw strength and healing from the greats, Maya Angelou tells me to Rise, “Out of the huts of history’s shame, I rise, Up from a past that’s rooted in pain, I rise”. Our young people are rising.
I have for a long time tried to uplift our young people, working with and supporting our youth organisations, advocating for change to make their lives better. I have always believed young people are our future, young people will make the change we so badly want to see, we need to support them, to give them the tools, hand over the baton and open the doors.
Our annual young achievers’ awards ceremony has always been designed to give young people rightful recognition of their achievements and to enable them to have a voice, to share their hopes, dreams and concerns, to inspire them on their life’s journey.
Over the next few weeks and months I will be working to open the doors for our young people, to facilitate a discussion with our city leaders, to lift their voices so they can be heard. I ask City Leaders, Chief Executives, Directors, as well as turning the city buildings purple and turning social media pages black, look within your own organisations; how many people of colour do you employ? How many are in senior positions? How many sit around your Board tables? How many are on apprenticeship programmes? How many are experiencing discrimination and it is put in the too difficult to open box. Change starts from the top. It is time to open your doors, pull out the chairs, let their voices be heard. It’s time to employ people that reflect all of us and not just have pictures in brochures. It’s time for racial equality not just in the USA but right here in the UK right here in this great city of Liverpool whose wealth was gained through the trade of stolen black people.
“We have set out on a quest for true humanity, and somewhere on the distant horizon we can see the glittering prize. Let us march forth with courage and determination, drawing strength from our common brotherhood.” In time we shall be in the position to bestow the greatest gift possible—a more human face.” -Steve Biko
It’s our young people’s time. Open the door, pull out a chair, it’s time for change.
Tracey Gore
Steve Biko Housing Association.
7 June 2020.

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SBHA coronavirus Service update 14.07.2020

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On 18th May 2020, the Government published a letter to all social housing tenants in England outlining its expectations on services re-starting in light of lockdown restrictions being eased. You can view the letter in the link here. 

Our utmost priority continues to be the safety of both our staff and you our tenants and customers on the basis that the Covid-19 pandemic is still a threat.  Risk assessments and service re-start plans are already being established, but we must ensure a safe working environment for our staff.

The availability of PPE (personal protective equipment) and guidance on social distancing continue to be key considerations for our current service delivery position as outlined below.

                  Our services an update:

Operating Now


Emergency Repairs                       Call us on 0300 123 2030 to report an emergency repair 7 days a week 

-  Routine Repairs                             Being phased in for those who are not shielding subject to continued risk                                                                              

-  External Repairs  

-  Essential Compliance checks     Annual Gas Service, Lift Servicing, Weekly Fire Panel Checks,Water Hygiene                                                                        Checks 

-  Communal Maintenance              Communal Gardening, window cleaning and internal communal hallway cleaning

-  Empty homes refurbishment       Work has started on preparing our void general needs properties for occupation

-  Planned Improvement Works      Subject to continued risk assessments


-  Housing Services                          All staff are working from home and are available during working hours, you can 
                                                           contact us 
on 0151 734 4933 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Starting in the near future

-  Lettings of general needs properties to those currently on the waiting list subject to continued risk assessments

On Hold

-  Community Events subject to risk assessments     

-  Yanwath St office still closed

-  Application process is closed to all new applicants


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Corona Virus Update

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21.09.2020  Liverpool Local Restrictions from 22.09.2020

21.05.2020  SBHA Service Update

07.04.2020 Coronavirus Guidance in Somali

24.03.2020    Read tenants Letter from Tracey Gore, Director 
                        Read frequently asked questions  FAQ's

Please Note: Our office is closed and all staff are working from home. This will mean reduced response times unfortunately and the closing of our application process.
Staff can still be contacted via email and telephone on 0151 734 4933 Mon-Fri 9.00 am – 1.00 pm  2.00pm - 5.00 pm.  We are closed on Bank Holidays.


Citizens Advice -Universal Credit   -

Citizens Advice Telephone Numbers:

General Advice: 0344 848 7700 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Debt Advice: 0300 330 1196
Help to Claim Universal Credit: 0800 144 8 444
Self-help online including webchat:      Liverpool City Council  - Avoid Coronavirus Scams

Liverpool City Council - Coronavirus benefits advice and Support 

iverpool City Council - Free School meals vouchers 

Liverpool City Council  - Avoid Coronavirus Scams

Avoid Coronavirus scams - Translated in different languages

fgem -   Advice if you need help with your energy supply 

Corona Virus  NHS Advice translated in 36 Languages

Fuel poverty, energy affordability and COVID-19

SaveraUK:   Support for individuals as risk 

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Health & safety update: Corona Virus (Covid-19)

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For more information please click on the following link Corona Virus (Corvid 19)

overnment Website for Advice -

Every Mind Matters has released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (Covid 19) outbreak.  It also includes guidance if you're feeling worried or anxious about the outbreak.  Please visit:

Resources for familes

Explaining Corona Virus to children
Child friendly explanation - Corona Virus
Corona Virus Social Story

Children's Commissioner - Chidren's Guide to coronavirus

Click here
to request Corona Virus support for vulnerable people

Corona Virus  NHS Advice translated in 36 Languages

Fighting Social Isolation during Covid-19 lockdown restrictions.  Princes Park  & Riverside Ward Councillors have produced a leaflet of organisations who can offer assistance if you are struggling with being in isolation.   Click here



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Office opening times

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Please note our office opening times will be returning to our usual opening times from Monday 13th January 2020.

Opening times:

Monday              9am - 5pm                   Closed for lunch: 12-1pm
Tuesday             9am - 5pm                   Closed for lunch: 12-1pm
Wednesday        9am - 5pm                  Closed for lunch: 12-1pm
Thursday           1pm - 5pm
Friday                 9am - 5pm                  Closed for lunch: 12-1pm

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Fuel poverty and energy efficiency

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What we do

The Healthy Homes team provide free help and advice to local people who are struggling to pay their energy bills and heat their homes.

If you, or someone you know, cannot keep your home warm at a reasonable cost and meet our eligibility criteria we can:

  • Provide emergency fuel payments.
  • Install a full central heating system.
  • Carry out boiler safety checks, repairs and replacements.
  • Replace radiators.
  • Draft proof your property.
  • Make minor repairs to casement windows.
  • Change you lighting to LED lighting which is ten times more efficient.

Contact us

You can speak to a member of our team or arrange a free home visit by calling Freephone: 0800 012 1754 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Where you can find us

  • GP surgeries.
  • Hospital discharge wards.
  • Respiratory clinics.
  • CAB offices.
  • Community groups and centres.

All Healthy Homes officers wear a Healthy Homes uniform and carry their Liverpool City Council identification badge. If you are in any doubt, you can call us on Freephone 0800 0121 754 to check.

What should I expect?

If you decide you would like our help, we will ask you a series of questions about your health and home and record them on a form. These questions are designed to help us identify any health or support needs you may have. We will also complete a full energy assessment of your property.


We work closely with a wide network of partners who provide support services to local people.  This means that we can put residents in contact with organisations who can help them. Some of these partner include:

  • Citizen Advice Bureau.
  • Smokefree Liverpool.
  • Merseyside Fire Service.

You can read more about the other service providers we work with on our partners page

Useful leaflets

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Steve Biko Housing Association
3 Yanwath Street
Liverpool L8 0XP
Tel: 0151 734 4933
Fax: 0151 734 3294
Repair line: 0300 123 2030

How to get to us, the following buses will bring you to our office. 86,26,27,76

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